Cancellations & No-Shows

We require 24 hours’ notice to cancel or reschedule appointments. Emergencies will be handled with discretion.

Refunds & Fixes

We do not offer refunds once a service has been completed.

If you’re unsatisfied, we offer one complimentary fix within 7 days — with the same technician or one approved by management.

False complaints will not be tolerated.

Respectful Conduct

We have a zero-tolerance policy for disrespectful, rude, or aggressive behavior.

We reserve the right to refuse service to anyone who disrupts the safety or peace of our space.

Late Arrivals

Arrivals 15+ minutes late may result in a shortened service or rescheduling.

Payments & Concerns

• Payment is due in full at the completion of service(s) (no AMEX).
• Concerns must be documented and reviewed by management.
• For any complaints, please leave your contact info — management will follow up.